Here at Telescope Labs we value the privacy rights of developers and players. Here's a detailed run down of how we store and process data.

1. Privacy

• 1.1 This Privacy Policy explains how information (both Telescope Labs users and Customer information) is collected and utilized by Telescope Labs and its subsidiaries and affiliated companies (Telescope Labs, “our”, “us” or “we”).

  
  

• 1.2 This Privacy Policy applies to the websites provided by Telescope Labs, including without limitation, www.telescopelabs.io (the “Site”), and the game development and analytics’ services and resources provided by Telescope Labs, including but not limited to, various software applications, site profile services, game development analytics and game usage analytics, including users who access and use these services through a mobile device (“Services”).

  
  

• 1.3 For the purposes of European data protection laws we are the data controller. If You have any concerns about privacy, please send an email to our Data Protection Officer at: support@telescopelabs.io

  
  

• 1.4 This Privacy Policy applies to information that You and Your Customers provide to us, or that we collect and/or generate through the Services.

  
  

• 1.5 This Privacy Policy is subject to periodic updates. Changes and modifications will be made available to users by posting them at www.telescopelabs.io or any other URL that Telescope Labs may provide periodically. By continuing to utilise any aspect of the Services (as defined below), you signify your acceptance of these changes or modifications. We encourage you to review this Privacy Policy regularly to stay informed about any modifications. Unless defined differently in this Privacy Policy, the terms used herein have the same definitions as in Telescope Labs' Terms of Service, which can be found in the “Terms and Services” section.

2. Information collection and use

• 2.1 Our primary goals in collecting information are to provide, administer and improve our Services and software, and to enable users to enjoy and easily navigate and interact with the Services and Telescope Labs software.

• 2.2 Personal Information

  • We will collect Personal Data when You interact with our services such as when you:

  • register with us through the Services and create a Telescope Labs Account,

  • make a purchase via the Services,

  • submit and/or sell assets, content or games via the Services,

  • submit a request for technical support,

  • submit a request for information about the Services,

  • download, register, and/or install any Software, or

  • post any content via the Services.

• 2.3 The provision of Personal Data by you is necessary, including but not limited to, for the performance of the Agreement and where in our legitimate interests to provide and improve the Services, complete your transactions, enforce licensing terms, administer your inquiries, and for tracking purposes, development, research, and the enhancement of AI models. This data enables us to analyze usage patterns, understand user behavior, conduct research and development activities, and continuously improve our offerings. By utilizing this information, we can tailor our services to meet your needs and provide you with a more personalized and optimized experience.

• 2.4 During the registration process on our Site, You will be asked for the following Personal Data: Your name, Your email address, the company for which You work, Your country, and a password. This Personal Data is used for validation purposes. It may also be used to send You additional promotional information about our services. We store all data associated with Your account, including Your contact information, Your applications and Your campaigns, but we do not store credit card or other billing information.

• 2.5 When you register or create a Telescope Labs Account, we collect specific Personal Data to ensure the functionality and security of our services. This may include, but is not limited to, your IP address, operating system, username, hostname, and hardware ID. As you engage with our software, the Software may establish internet connections to perform essential tasks such as checking for updates, validating license keys, and generating anonymous usage statistics. These measures enable us to maintain the integrity of our software, ensure compliance with licensing terms, and continuously enhance our services based on aggregated usage data. Rest assured that any collected information is treated with the utmost care and is used solely for these legitimate purposes, fostering an improved user experience while respecting your privacy and confidentiality.

• 2.6 When Your Game is connected to our Services and used by Customers, we may collect the following from Your Customers’ devices: IP address, device events, hardware settings, browser type, browser language, the date and time of request and referral URL, cookies that may uniquely identify their browser. If You prefer that we do not collect and process this Customer Data or if You are a Customer Yourself, You can at any time request us to cease the collection and processing of this Customer Data, see Clause 6.1 below on how to do this.

• 2.7 When You install the Tracking Code into Your Game, we may collect some or all of the following Customer Data:

  • Unique device identifier generated from the device including but not limited to 1) ID for Advertisers (iOS); 2) Google Advertising ID (Google)

  • Platform (automatic)

  • Device (automatic)

  • OS major (automatic)

  • OS minor (automatic)

  • IP address (automatic) – used to infer country information

  • Install timestamp: it is the timestamp of the first event received from the app integrated with Telescope Labs, for that Customer

  • Boot-up timestamp: it is the timestamp of when a user boots up a game

  • Additional Customer Data can be collected in Telescope Labs, depending on Your implementation of the tracking code. The general data types that can be collected are:

  • Unique device identifier generated from the device including but not limited to 1) ID for Advertisers (iOS); 2) Google Advertising ID (Google)

  • business events such as transactions made in the Game

  • progression events that are used to mark a Player’s progress or movement in the Game

  • resource events such as the acquisition or spend of Game virtual currencies by the Player

  • design events used to track Player behavior in the Game, which can refer to any aspect of the Game’s design, including, but not limited to, level or character design, bonuses, social interactions, etc.

  • error events such as any errors encountered by the Player while using the Game

  • Custom fields, empowering you to define and collect any game-specific parameters that are relevant to your analytics and optimization efforts.

  • These data points help Telescope Labs deliver comprehensive analytics and support a range of functionalities regarding the Service. We handle this information with the utmost respect for your privacy and confidentiality, ensuring that it is utilized solely for the purposes of improving our services and enhancing your experience with the Service.

  • If You prefer that we do not collect and process this Customer Data or if You are a Customer Yourself, You can at any time request us to cease the collection and processing of this Customer Data, see Clause 6.1 below on how to do this.

• 2.8 We may combine Personal Data that we collect from You with information we obtain about You from third parties (e.g., updated contact information and additional demographic information). We may also aggregate Your Personal Data with information collected from other Telescope Labs users to customize Your user experience, to improve the quality and value of the Services, to inform You about Telescope Labs products and services that may be of interest to You, and to analyze and understand how our Services are used.

3. Cookies

• 3.1 Like many websites, we use cookies to collect information. A cookie is a small data file that we transfer to Your computer’s hard disk for record-keeping purposes. We utilize session ID cookies to enable certain features of the Services, to get a better understanding of how You interact with the Services and to monitor aggregate usage by Telescope Labs users and web traffic routing on the Services.

• 3.2 Telescope Labs partners with third parties who provide us with analytic and marketing services. To optimize the user experience provided by our Services, we may allow these third parties to place cookies on Your browser that information about Your use of the Services. We neither have access to, nor does our cookie policy govern, the use of cookies or other technologies that may be placed on Your electronic device by non-affiliated, third-party ad technology, ad servers or ad networks.

• 3.3 Session cookies are deleted from Your computer when You close Your browser. In the options menu of Your browser You can instruct it to stop accepting cookies or to notify You before accepting a cookie from the websites You visit. If You are ever in doubt of how to disable cookies, we recommend that You contact Your browser provider for guidance. Please find the respective links to the most commonly used browsers below:

  • Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

  • Safari (MAC OS): https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac

  • Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

  • Please be aware that if you do not accept cookies, You might not be able to use all portions or functionalities of the Service.

4. Other technologies

• 4.1 In order to enhance your experience and provide you with a seamless service, Telescope Labs may utilize various standard Internet technologies, including web beacons (also known as clear GIFs or pixel tags) and similar tools. These technologies enable us to deliver or communicate with cookies and effectively track your usage of the Services. Additionally, we may incorporate web beacons into our email messages or newsletters to gauge whether the messages have been opened and acted upon. By employing these technologies, we gather valuable information that empowers us to continually improve our existing Services, develop innovative offerings, and evaluate the overall effectiveness of our online content, marketing campaigns, and the Services as a whole.

  
  

• By leveraging web beacons and similar technologies, we gain insights into user behavior, preferences, and engagement patterns. This information allows us to analyze user interactions, refine our service offerings, and optimize your experience on our platform. It also aids us in assessing the impact and success of our marketing initiatives, enabling us to tailor our strategies to better meet your needs.

  
  

• Rest assured, we handle this data in a responsible and secure manner, adhering to our strict privacy practices. The information collected through these technologies is used solely for internal purposes, such as improving the quality of our Services, creating new features, and measuring the overall effectiveness of our online content and marketing endeavors. We prioritize the confidentiality and privacy of your personal information throughout this process.

5. Information sharing or disclosure

• 5.1 In the event that we contract with a third party to provide some part of the service that You have requested or to assist us in analyzing our service or information collected about You and/or Your Customers, Telescope Labs may provide Your information and/or Your Customers’ information to such third party, or such third party may collect information from You or the Customers on our behalf. We may share Your information and Customer information with third parties with whom we have a strategic relationship, such as our affiliates (that provide complementary services such as mediation or monetization services, revenue reporting, attribution services), data providers game developers and advertisers. The information shared with these third parties may be used for industry analysis, tracking game conversions or demographic profiling. When permitted by applicable law, we may also provide Your information and Customer information to our affiliates, business partners, advertisers or other trusted entities for the purpose of providing You with information on goods and services we believe will be of interest to You.

  
  

• 5.2 We will disclose any information about You or Your Customers to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Telescope Labs or any third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable.

  
  

• 5.3 In addition, we may disclose information about You or Your Customers to third parties in connection with a corporate reorganization, merger or amalgamation, or the sale of all or substantially all of our assets.

  
  

• 5.4 Finally, we may aggregate and/or anonymize information collected by the Services or via other means so that the information does not identify You or Your Customers. Our use and disclosure of aggregated, anonymized, and otherwise non-identifiable information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose, including with game developers, advertisers, publishers, business partners, sponsors, and other third parties.

6. Changing or deleting Your information

6.1 TUnder Data Protection Laws you have certain data subject rights including the right to: (i) request access to and rectification or erasure of Your Personal Data; (ii) obtain restriction of processing or to object to processing of Your Personal Data; and (iii) ask for a copy of Your Personal Data to be provided to You, or a third party, in a digital format. If you wish to exercise one of the above mentioned rights, please contact us at support@telescopelabs.io . If Your Personal Data are erased or transferred to a third party , then Your Account may be deactivated. You also have the right to lodge a complaint about the processing of Your Personal Data with Your local data protection authority.

7. Confidentiality and security

While we cannot guarantee that loss, misuse or alteration to Your data will not occur; we implement appropriate technical and organisational measures to prevent such occurrences. We do not warrant or represent that Your account or any of Your information or Customer Data will be protected against, loss, misuse, or alteration by third parties. We will keep your information and customer data only for as long as it is necessary and in line with the duration of our agreement with you. After the agreement expires or is terminated, we will retain your data for a period of up to 36 months. Rest assured that we maintain this information securely and handle it responsibly, ensuring compliance with applicable data protection regulations.

8. International transfer

• The submission of Personal Data by You or Your Customer via the Service may involve the transfer of Personal Data to countries located outside the EEA which do not provide a similar or adequate level of protection to that provided by countries in the EEAto. We will take all steps reasonably necessary to ensure that any Personal Data are treated securely and in accordance with this Privacy Policy.

  
  

• Our Service is hosted by Microsoft Azure and Google both of which comply with the EU-U.S. Privacy Shield Framework (the “Privacy Shield”) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred from the EEA to the U.S. To learn more about the Privacy Shield program please visit http://www.privacyshield.gov.

  
  

• Game Analytics has entered into EU standard contractual clauses (“Model Contracts”) for transfers of Personal Data to its affiliates. You can request a copy of these Model Contracts by submitting your request via email to support@telescopelabs.io

9. Marketing

• 9.1 Under UK law, we may occasionally reach out to you via email or push notifications to share information about our products, services, and relevant content that might be of interest to you. If the law requires explicit consent for certain types of marketing communications, we will only send you such communications after obtaining your explicit consent. We respect your preferences and aim to ensure compliance with applicable laws and regulations regarding marketing communications.

  
  

• 9.2 If You decide at any time that You no longer wish to receive such communications from us, You may follow the unsubscribe instructions provided in any of the communications or opt-out of receiving such communications via the Services (See “Changing or Deleting Information”, above).

10. Children

• The Services are intended for general audiences and Telescope Labs does not knowingly collect any Personal Data from children.

  
  

• If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at support@telescopelabs.io. We will delete such information from our files within a reasonable period of time.

  
  

• Some third parties, such as platform providers like the iTunes Store or Google Play may provide age-based ratings on some of the apps developed by developers. These ratings shall have no bearing on this limitation. Third parties may also provide content categories on some of the Services. These categories shall have no bearing on this limitation.